It’s Not Magic,It’s Training…
In an age populated by words like “digital transformation” and “big data” there is
one question that we hear again and again – “how do you learn all this stuff?”
Sure, webinars are great and online tutorials can easily address a specific question,
but how does the average business person actually figure out how all the digital
tools surrounding communication and telecoms come together into a useable
Are some people just able to see the big picture more easily than others and, as a
result, the rest of the population is just le? out in the cold when it comes to
Of course not. The downside is that most, if not all, of the early adopters of
integrated communications technology did have to figure it out as they went along,
but not these days. In fact, even among early adopters, there are often questions
about the “big picture” and with so many variables in infrastructure and need,
understanding them can be extremely frustrating.
That was one of the catalysts for the creation of Skill UP– we designed it not only to
help businesses effectively train staff in sales and process development, but also to
effectively teach front line workers about the technical side of telecoms. A?er all, if
you can’t use it, you certainly can’t sell it.
Now you might be thinking that there is a plethora of sales training companies out
there – and you’d be right. On the other hand, there are a handful of people in South
Africa that truly understand the world of telecoms AND know how to effectively train
others – they see the big picture, they have been immersed in the technology their
entire career, and they know how to communicate it.
Sales, telesales, process development and deployment, and of course,
understanding the telecom business – from assessment to troubleshooting and with
a special emphasis on VOIP and the myriad of options available within that
Those people are absolute gold mines and none more so than Felicity Menge, who
brings all this and more to Skill UP.
Felicity has been in the telecoms business for over two decades and possesses the knowledge
to teach marketing, product development, network operations, technology evolution and
What makes Felicity’s ability to train even more important is that because of her broad
knowledge of the industry, we can customize training for any company – and any platform.
This isn’t generic training, this is custom-tailored to your needs and the needs of your
customers. If you are ready to learn from one of the well-respected telecoms experts in the
country, then join Felicity and Skill UP to see how our training can drastically change how your
team performs. Another amazing thing about Skill UP?
We can draft a completely customized training just for you – need a specific course on, for
example, Samsung products? No problem. Skill UP is here to be your training partner no
matter what your needs are.